This policy applies to reservations of Bookly-managed stays. If you booked through a third-party platform (such as Airbnb, Vrbo, or Booking.com), the cancellation policy shown at checkout on that platform governs your reservation — it mirrors the schedule below.
| When you cancel | Refund |
|---|---|
| 60 days or more before check-in | 100% refund |
| 30–59 days before check-in | 50% refund |
| Less than 30 days before check-in | No refund |
Refunds are calculated against the nightly rate and cleaning fees. Platform service fees are governed by the booking platform's own rules. Refunds are issued to the original payment method, typically within 5–10 business days of the cancellation.
Our stays are sourced from individual resort owners whose vacation time is committed to your reservation the moment you book. Late cancellations usually can't be re-rented, and the owner's time can't be recovered — which is why we mirror the industry-standard 60/30 schedule used for resort and vacation-home rentals.
Want to move your stay instead of cancelling? Email support@joinbookly.com as early as possible. Date changes are subject to availability and any rate difference, and requests made 30+ days before check-in are usually easy to accommodate.
In the rare event we must cancel your reservation (for example, if a unit becomes unavailable due to resort maintenance), you'll receive a full refund — and we'll do our best to offer you a comparable or upgraded suite first.
Because our schedule is firm inside 60 days, we recommend travel insurance for trips booked far in advance. Most policies cover cancellations for illness, weather, and other covered events.